Terms & Conditions of Service

**Please note these Terms & Conditions are still being written and are subject to change.

The following Terms and Conditions of Service apply to all services provided by Lighten Up. By accessing and using our services, you agree to be bound by these terms and conditions and our privacy policy, which is available HERE. If you do not agree to these terms and conditions, you must not access or use our services.

Additional terms may apply to specific goods or services or online tools or functions provided through or on the Website. Where We indicate on the Website that additional terms apply, You must read the Terms & Conditions in conjunction with those additional terms.  If there is any inconsistency between these Terms of Use and those additional terms, the additional terms will prevail (unless We expressly tell You otherwise). 


Lighten Up provides coaching and healing services to individuals seeking personal growth and development.

Our coaches are qualified professionals with a Masters Degree in Health Sciences, Bachelor of Nursing, and a Postgraduate Diploma and Registered Nurse. Additionally, our team includes a Cardiac Rehabilitation Nurse Specialist, Certified Havening Techniques® Practitioner, Transformational Coach, Yoga Teacher, and Energy Healing.

Our services are not intended to diagnose, treat, or cure any medical condition, and we do not provide medical advice. If you have any concerns about your physical or mental health, please consult with your Doctor or a qualified healthcare provider.

By using our services, you acknowledge that coaching and healing are practices that may address physical, emotional, mental, and spiritual aspects of your being. You also acknowledge that our services are not a substitute for medical care, and you agree to take full responsibility for your own physical and emotional well-being.

  • You understand that our services are intended to support your personal growth and development, and you agree to participate in our services with an open mind and a willingness to learn and grow.
  • You agree to communicate openly and honestly with your coach, and to provide them with any relevant information about your physical and emotional health.
  • You understand that our services are collaborative processes, and you agree to participate actively in your sessions.
  • You understand that the success of our services depends on your commitment to your own growth and development, and you agree to take responsibility for your own progress.
  • You understand that our services are provided on a confidential basis, and that your coach will not disclose any information about you or your sessions without your written consent.
  • You understand that our services are provided on a fee-for-service basis, and you agree to pay for your sessions in accordance with our published rates.
  • You understand that our services are subject to availability, and you agree to schedule your sessions in advance with your coach or through the website.

We shall not be held responsible for any loss or damage, whether direct or indirect, including but not limited to consequential loss, loss of profits or data, arising from the use of our services.

We reserve the right to modify or terminate our services at any time, without notice and without liability to you.

Online sessions

Lighten Up may offer services through the use of online video conferencing platforms, such as Zoom or google meet.

The client is responsible for ensuring that they have the necessary equipment and internet connectivity to participate in a Zoom session.

The client must provide Lighten Up with their correct contact information and email address in order to receive an invitation to the session.

Lighten Up is not responsible for any technical issues that may arise during a Zoom session.

The client must maintain the confidentiality of the Zoom session and not record or share any information discussed during the session without the written consent of Lighten Up.

The client must follow the same cancellation and rescheduling policies for Zoom sessions as they would for in-person sessions.


Lighten Up shall not be liable for any injuries, damages, or losses caused during sessions. By attending our in-home sessions, you agree to hold Lighten Up harmless in the event of any accidents or injuries that may occur.

Clients are responsible for their own safety during sessions. They are required to follow all instructions and guidelines provided by our coaches. Clients must inform the coach of any medical conditions, injuries, or physical limitations that may affect their ability to participate in the session.

Clients are responsible for any damage caused to Lighten Up's property during the session. Lighten Up reserves the right to charge clients for any damages caused.

cancelation & scheduling

The client may cancel or reschedule a session at any time, provided they give at least 24 hours' notice.

If the client fails to provide at least 24 hours' notice, they will be charged the full amount for the missed session.

In the event of an emergency or unforeseen circumstance, the client may contact Lighten Up to request a waiver of the cancellation fee. Lighten Up will review each request on a case-by-case basis and reserve the right to grant or deny the request at its discretion.

In the event that Lighten Up must cancel or reschedule a session, the client will be notified as soon as possible and will not be charged for the missed session.

Compliance with laws

You agree to use the Website in a manner that complies with all applicable laws and regulations (including, but not limited to  NZ Privacy Act 2020 and EU Data Privacy Laws including GDPR)and that does not infringe Our rights, nor the rights of anyone else, nor restricts or inhibits their use and enjoyment of the Website.

You agree not to:

  • (damage or harm the Website, or any underlying or connected network or system;
  • use of unauthorised automated means to access the Website or content featured on it for any purpose;
  • introduce any viruses, worms, trojan horses, time-bombs, content or code to the Website which is technologically harmful;
  • use the Website to do anything unlawful, misleading, malicious, or discriminatory;
  • do anything that could disable, overburden, or impair the proper working of the Website, such as a denial of service attack;
  • facilitate or encourage any violations of these Terms of Use;
  • upload or post any content on the Website (or use the Website to transmit any communication) which is in Our view illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or otherwise objectionable.
  • send or otherwise post unauthorised commercial communications (such as spam) on the Website;
  • engage in unlawful multi-level marketing, such as a pyramid scheme on the Website;
  • solicit log in information or access an account belonging to someone else;
  • bully, intimidate, or harass any user/member of the Website;
  • offer any contest, giveaway, or sweepstake on the Website without obtaining Our permission. If We consent, You take full responsibility for the contest, giveaway, or sweepstake, and agree to comply with all applicable laws.

Intellectual property

All content and materials provided by Lighten Up, including but not limited to text, graphics, images, logos, and other intellectual property, are the property of Lighten Up and are protected by copyright and other intellectual property laws.

Use of content and materials. The client is granted a limited, non-exclusive, non-transferable license to access and use the content and materials provided by Lighten Up for their personal, non-commercial use.

Restrictions on use. The client may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the content or materials provided by Lighten Up without the prior written consent of Lighten Up.

Intellectual property infringement. The client will not use any content or materials provided by Lighten Up in a manner that infringes the intellectual property rights of Lighten Up or any third party. If the client becomes aware of any such infringement, they will promptly notify Lighten Up.


clients will receive an invoice After each session. Any questions or concerns regarding the invoice must be communicated via email within 7 days of the invoice date.

Accounts with unpaid balances after 14 days from the due date will incur an administration fee of $150, and an additional $50 fee will be added each week thereafter until the balance is settled.

If an invoice remains unpaid for more than 6 weeks past its due date, Lighten Up may engage the services of a debt collection agency, with all associated costs passed on to the client.

Clients who have had multiple overdue invoices that have necessitated or been settled through debt collection may be placed on default list status, which will remain on their credit record for five years. Any future sessions will require full payment upfront, and any overpayment will be refunded upon completion of the project.

Online Payments

Any card payments made through our Website are processed by an independent service provider. You consent to us disclosing relevant information about your payment to that provider on a confidential basis. If you would like further information about the provider, please contact us. 


The client acknowledges that they have read and understood the terms of our Privacy Policy, which form part of these Terms. The client agrees that we may use and disclose information about them in accordance with the Privacy Policy. 

The client also agrees to check the Privacy Policy on a regular basis and to let us know if they object to the use or disclosure of information about them in accordance with any updated policy. If any portion of these Terms is deemed to be invalid, illegal or unenforceable the remaining terms will remain in full force and effect. 

These Terms are governed by and interpreted in accordance with New Zealand law in force in New Zealand and subject to the jurisdiction of the New Zealand courts. 

End of terms & Conditions of services.

Book your consultation today!

Book Now
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram